AUD
Shipping and Delivery:
We offer standard and express shipping options.
We aim to dispatch orders within 2 business days*.
Standard shipping typically takes 3-7 business days, while express shipping takes 1-3
business days.
*Shipping may be subjected to change due to external factors, couriers, extreme weather,
etc.
Yes, we offer international shipping to select countries.
Shipping costs vary depending on the destination and selected shipping method. You can
view the shipping costs at checkout.
Orders can be tracked using the tracking information provided in your shipping confirmation
email.
2. Returns and Exchanges:
Our return policy allows for returns or exchanges within 14 days of delivery. Items must be in
original condition with tags.
To initiate a return or exchange, please contact our customer service team at
info@elitistclo.com.
Items must be in original condition with tags on to be eligible for return. Items that have gone
through wear and tear cannot be returned, as well as any personalised or final sale items.
Please refer to our return policy for more details.
Some items, such as personalized or final sale items, cannot be returned. Please refer to our return policy for more details.
3. Sizing and Fit:
We recommend referring to our size chart and measuring guide to find the best fit for you.
Yes, we provide a size chart on our website which you can find below
Yes, you can return or exchange items if they don’t fit as long as they are in accordance with
Return Policy
Brief and clear answer
4. Product Information:
Yes, detailed information about the materials used in our products is available on each product's page on our website.
Yes, care instructions for our clothing can be found on the product tags or on our website.
We strive to source our materials ethically and prioritise sustainability in our production processes. For specific information about our sustainability efforts, please refer to our sustainability page on our website.
5. Ordering and Payment:
You can place an order directly on our website by adding items to your cart and proceeding
to checkout.
We accept a variety of payment methods including credit/debit cards, PayPal, and more. You
can view all accepted payment methods at checkout.
Yes, we take the security of your payment information seriously and use industry-standard
encryption to protect your data.
6. Account and Membership:
No, you can make a purchase as a guest. However, creating an account allows for faster checkout and order tracking.
Creating an account allows you to track your orders, save your shipping addresses, and receive exclusive offers and promotions.
You can update your account information by logging into your account on our website and accessing the account settings.
7. Contact and Support:
You can contact our customer support team via email at info@elitistclo.com or through the
contact form on our website.
Our customer support team is available during standard business hours, Monday through Friday, excluding holidays.
No, we currently do not have a physical store.
8. Promotions and Discounts:
Yes, we regularly offer discounts and promotions. Please check our website or subscribe to our newsletter to stay updated.
You can subscribe to our newsletter or follow us on social media to stay updated on our latest offers and promotions.
Promotional codes may have specific terms and conditions which will be outlined at the time of issuance.
9. Wholesale and Bulk Orders:
Yes, we offer wholesale pricing for bulk orders. Please contact our wholesale team for more information.
You can inquire about wholesale opportunities by contacting our wholesale team through the contact form on our website.
10. Gift Cards:
Yes, we offer gift cards that can be purchased on our website.
Gift cards can be redeemed during the checkout process by entering the gift card code in the designated field.